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How long does a payout take to arrive in my bank account?

You can track payout status directly in the app and Stripe Dashboard. Timing depends on Stripe account status, account age, and payment history.

Where to check payout statusExpected payout timingWhen to contact support
1

Where to check payout status

  1. 1Open your app, tap the menu button on the amount screen, then go to Payouts.
  2. 2In Stripe Dashboard, check balance overview and payouts pages for live transfer status.
  3. 3Use the "Where's my payout?" option in Stripe for payout-specific details.
2

Expected payout timing

  • The first transfer can take up to 14 days.
  • After initial setup, payouts generally follow a rolling 2-day cycle.
  • Actual timing can vary based on account verification and risk checks.
3

When to contact support

  • If a specific payout is delayed beyond expected timing, check Stripe payout status first.
  • For transfer-specific timing questions, contact Stripe support with payout details.
i

Important note

For payout or payment issues, first confirm the correct linked Stripe account and its status in your Stripe Dashboard. If the issue still remains, please contact the Pokato Team.