Why are my Payouts disabled?
Payouts can be disabled by Stripe, the gateway used to process your card transactions. This is typically a compliance or account-verification hold and not a Pokato app bug.
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Locate missing payments and payouts
If you cannot find a payment or payout, it may be in a different linked Stripe account. Use your Stripe account ID from the Payment app to locate the correct account.
Open ArticleHow long does a payout take to arrive in my bank account?
You can track payout status directly in the app and Stripe Dashboard. Timing depends on Stripe account status, account age, and payment history.
Open ArticleHow long does the first Payout take to transfer to my bank account?
For a new Stripe account, the first payout is usually delayed as part of Stripe risk controls. This delay cannot be waived.
Open ArticleWhy did my payment or payout history disappear, and why do I have a new Stripe account?
Stripe privacy updates can create a new linked sub-account for platform activity. Your funds are typically not lost, but recorded in a different linked account.
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